Política de envío

Order processing
All orders are processed and dispatched within 24 hours (Monday to Friday, excluding public holidays). You'll receive a confirmation email as soon as your order ships.

Delivery time
Estimated delivery is 8–10 business days after dispatch, depending on your country and the local carrier. Every order is shipped with tracking via the local carrier in your country (Colissimo, DHL, PostNL, bpost, Poste Italiane, Correos, CTT, InPost, Zásilkovna, PostNord, Royal Mail and more).

Shipping cost
Shipping is free on all orders, tracking included.

Order tracking
Once your order has been dispatched, you'll receive a tracking number by email so you can follow your parcel until it arrives.

Customs & import duties
For orders shipped outside the European Union, any customs fees or import duties that may apply are the responsibility of the customer.

Incorrect or incomplete address
Please make sure your shipping address is correct and complete at checkout. We cannot be held responsible for parcels delayed or lost due to an incorrect address.

Need help?
If your order hasn't arrived within the estimated timeframe, contact us at support@lilyene.com and we'll be happy to help. For returns and refunds, please see our Return and refund policy.